Terms of service
FAYE — Terms & Conditions
Effective date: October 2026
Welcome to FAYE. These Terms & Conditions govern your use of our website, www.wearefaye.com, and any purchases made through it.
By accessing our website or placing an order, you agree to these Terms & Conditions, together with our Shipping & Delivery Policy, Return & Exchange Policy, and Privacy Policy.
Please read them carefully before purchasing.
1. General Conditions
FAYE operates an online fashion store based in Dubai, United Arab Emirates.
We reserve the right to update our website, product selection, prices, and services at any time, subject to applicable laws.
We may refuse or cancel orders where reasonably necessary, including suspected fraud, pricing errors, or product unavailability.
You agree not to use our website for any unlawful or unauthorized purpose or interfere with its security or functionality.
2. Products & Availability
We make every effort to display our products, colors, fabrics, and descriptions accurately.
However, slight variations in color may occur due to differences in screen displays, lighting, or photography.
All products are subject to availability. We reserve the right to discontinue products or limit quantities.
Product measurements and sizing information are provided to assist your purchase decisions. We recommend reviewing the size guide and product details before ordering.
Nothing in this section limits your statutory rights where goods are defective or do not match their description.
3. Pricing & Payments
All prices are displayed in the currency shown on our website or at checkout.
Shipping costs and any applicable charges are displayed during checkout.
We reserve the right to correct genuine pricing errors, inaccuracies, or omissions. If an error affects an order, we will contact you and, where required, offer cancellation and a refund.
Payments are processed through our available payment providers. Customers are responsible for providing accurate billing and payment information.
4. Order Confirmation & Cancellation
Once your order is placed, you will receive an order confirmation by email.
Order confirmation does not guarantee that an item is available. If we cannot fulfill an order, we will contact you and arrange an appropriate refund.
If you need to amend or cancel your order, please contact us as soon as possible at hello@wearefaye.com.
We cannot guarantee changes once an order has been processed or dispatched, subject to applicable consumer rights.
5. Shipping & Delivery
FAYE offers delivery throughout the UAE and internationally.
Delivery options, estimated timelines, applicable shipping fees, and any free-shipping eligibility are detailed in our Shipping & Delivery Policy.
Estimated delivery times are not guaranteed and may vary due to courier operations, customs clearance, public holidays, peak periods, or circumstances outside our reasonable control.
Customers must provide complete and accurate delivery information, including their address and contact number.
Additional shipping costs resulting from incorrect or incomplete delivery details may be charged to the customer where permitted by law.
6. Lost, Delayed & Undelivered Shipments
FAYE works with third-party courier and logistics providers to deliver orders.
Once an order has been dispatched, delivery may be affected by circumstances outside our direct control.
FAYE is not responsible, to the extent permitted by applicable law, for losses or additional delivery costs resulting from incorrect or incomplete information provided by the customer, or for theft or loss occurring after a package has been successfully delivered to the correct address.
If tracking indicates that a shipment has been lost or has not been delivered, please contact us promptly. We will investigate the matter with the shipping provider and arrange any appropriate resolution in accordance with applicable consumer protection laws.
We are not liable for indirect or consequential losses arising from shipping delays beyond our reasonable control, except where liability cannot legally be excluded.
7. International Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, clearance fees, or other charges imposed by the destination country.
Unless expressly included in the amount paid at checkout, these additional charges are the customer’s responsibility and are not covered by FAYE.
These fees are determined by the relevant customs authorities and may vary according to the destination, declared value, and applicable regulations.
FAYE does not control or determine these charges and is not responsible for additional customs fees imposed by authorities.
Customers are responsible for complying with their country’s import requirements and paying applicable customs charges.
Customs inspections and clearance procedures may also delay delivery. FAYE cannot guarantee customs clearance timelines.
If a shipment is refused or left unclaimed due to unpaid customs charges, applicable return-shipping or handling costs may be deducted from any eligible refund, to the extent permitted by law.
8. Returns & Refunds
We accept return requests for eligible, full-price items when the customer notifies us within 3 days of receiving the order.
Returned items must be unworn, unused, with their original tags and packaging, and accompanied by proof of purchase.
Approved refunds are processed to the original payment method.
For ordinary eligible returns, the return shipping fee is deducted from the refund amount.
Please refer to our Return & Exchange Policy for full details, including exclusions and the applicable process.
Statutory rights relating to defective, damaged, or incorrectly supplied products remain unaffected.
9. Free Exchanges
FAYE offers complimentary exchange collection and replacement delivery for eligible orders under our Return & Exchange Policy.
Exchanges are subject to product availability and the condition of the returned item.
Please contact us to arrange an exchange rather than sending items back without authorization.
10. Sale & Discounted Items
All sale and clearance items are final sale.
We do not accept change-of-mind returns or provide refunds or store credit for sale items.
This includes items purchased at a reduced sale or clearance price.
This condition does not affect any mandatory consumer rights relating to defective, damaged, misdescribed, or incorrectly supplied goods.
11. Gift Cards & Promotional Offers
Gift cards are non-refundable, except where required by applicable law.
Promotional codes, discounts, and special offers may be subject to additional conditions, including expiry dates and product exclusions.
Offers cannot be combined unless expressly stated.
FAYE reserves the right to correct promotional errors and withdraw promotions in accordance with applicable law.
12. Intellectual Property
All website content, including images, product photography, text, designs, graphics, branding, logos, and other materials, belongs to FAYE or its respective rights holders.
You may not reproduce, distribute, publish, commercially exploit, or use our content without prior written authorization.
13. Customer Information & Privacy
Customers are responsible for providing accurate and up-to-date information when placing orders or creating accounts.
Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.
Payments and certain website functions may be processed by authorized third-party providers.
14. Third-Party Services & Links
Our website may contain links to third-party websites or use external services, including payment processors, logistics providers, and other technology partners.
We are not responsible for the independent content, policies, or practices of third-party websites.
Use of third-party services may be subject to their applicable terms and conditions.
15. Website Use & Customer Submissions
You must not use our website to distribute harmful software, engage in fraudulent activity, violate intellectual property rights, submit misleading information, or interfere with its operation.
Any reviews, comments, or other content submitted by customers must be lawful and must not infringe the rights of others.
We may remove content that violates these Terms or applicable law.
Where you submit content for public display, you grant us permission to display and use that content in connection with our website and services, subject to applicable law and privacy rights.
16. Disclaimer & Limitation of Liability
We make reasonable efforts to maintain accurate website information and reliable services.
However, we cannot guarantee uninterrupted access to the website or that it will always be free from technical errors.
To the maximum extent permitted by applicable law, FAYE will not be liable for indirect, incidental, or consequential losses arising from use of the website or services.
Nothing in these Terms excludes or limits liability, warranties, remedies, or consumer rights that cannot legally be excluded or restricted.
17. Indemnification
To the extent permitted by applicable law, customers agree to indemnify FAYE against reasonable third-party claims, damages, and expenses arising from their unlawful use of our website, violation of these Terms, or infringement of another party’s rights.
18. Termination
We reserve the right to suspend or terminate access to our services where a customer breaches these Terms or engages in fraudulent or unlawful activity.
Any obligations or liabilities arising before termination will remain enforceable where applicable.
19. Severability & Entire Agreement
If any provision of these Terms is found to be unlawful or unenforceable, the remaining provisions will remain in effect.
These Terms, together with the policies referenced on our website, constitute the agreement governing use of our online store.
Our failure to enforce a provision does not constitute a waiver of our rights.
20. Governing Law
These Terms & Conditions are governed by and construed in accordance with the applicable laws of the United Arab Emirates.
Any dispute will be handled in accordance with applicable laws and the jurisdiction of the competent courts, without prejudice to mandatory consumer protection rights.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be available on our website. Changes will apply as permitted by applicable law and will not remove rights that customers have already acquired.
22. Contact Information
For questions regarding these Terms & Conditions, orders, shipping, or returns, please contact:
FAYE
Dubai, United Arab Emirates
Email: hello@wearefaye.com
Website: www.wearefaye.com