EXCHANGE & REFUND POLICY

Exchanges and Refund Policy

We want you to love what you ordered! But if something isn’t right, here’s how we can help:

Returns & Exchanges (UAE)


  • You can return or exchange items within 3 days of receiving your order.
  • For exchanges, we cover the shipping cost — it’s free!
  • For returns, there’s a AED 22 return shipping fee, which will be deducted from your refund.
  • The return package must be handed over to the shipping company within 5 days of your request. If not, the return will be canceled.

 

International Orders

  • You can also return or exchange your order within 3 days of receiving it.
  • However, you are responsible for arranging the return (either by dropping it off or scheduling a pickup with DHL).
  • You must also cover the return shipping cost.
  • Please make sure to ship the item within 5 days of your return request.


Please note: If you’re located in a designated or remote area, an additional charge may apply based on the shipping company’s rates.

 

You can always contact us for any return question at Hello@wearefaye.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For non-returnable items is underwear only as we do not have any of the items listed anymore.

Items in the clearance sale section cannot be returned or exchanged.

please note that the shipping fees won’t be refunded 

CARD PAYMENTS & TABBY PAY:

For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 5 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (Cash on Delivery) & Store Credit :

We do not offer refunds for Cash Payments (Cash on Delivery). For Cash on delivery orders, you will receive either Store Credit or Exchanges.

NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

we offer a return with a refund for international orders but the return is chargeable

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size. Items in the clearance sale section cannot be returned or exchanged.

Return shipping within the UAE will be covered by the costumer.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to our Hello@wearefaye.com and the customer care team will get back to you with all the return shipping instructions.