Exchanges and Refund Policy

We want you to love what you ordered! But if something isn’t right, here’s how we can help:

Returns & Exchanges (UAE)

• You can return or exchange items within 3 days of receiving your order.
• For exchanges, we cover the shipping cost — it’s free!
• For returns, there’s a AED 22 return shipping fee, which will be deducted from your refund.
• The return package must be handed over to the shipping company within 5 days of your request. If not, the return will be canceled.

International Orders

• You can also return or exchange your order within 3 days of receiving it.
• However, you are responsible for arranging the return (either by dropping it off or scheduling a pickup with DHL).
• You must also cover the return shipping cost.
• Please make sure to ship the item within 5 days of your return request.

Please note: If you’re located in a designated or remote area, an additional charge may apply based on the shipping company’s rates.

You can always contact us for any return question at Hello@wearefaye.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For non-returnable items is underwear only as we do not have any of the items listed anymore.

Items in the clearance sale section cannot be returned or exchanged.

please note that the shipping fees won’t be refunded 

CARD PAYMENTS & TABBY PAY:

For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 5 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (Cash on Delivery) & Store Credit :

We do not offer refunds for Cash Payments (Cash on Delivery). For Cash on delivery orders, you will receive either Store Credit or Exchanges.

NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

we offer a return with a refund for international orders but the return is chargeable

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size. Items in the clearance sale section cannot be returned or exchanged.

Return shipping within the UAE will be covered by the costumer.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

Orders that have been exchanged or placed using store credit are considered final sale and are not eligible for a second exchange or return. We kindly ask customers to ensure their selection is final when using store credit or requesting an exchange.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to our Hello@wearefaye.com and the customer care team will get back to you with all the return shipping instructions.

FASHIONIST will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

By processing your order payment and completing an order with us,  you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

Orders placed on Saturdays after 3PM & Sundays will be shipped the following Monday.

UAE:

Standard delivery within the UAE for orders above 400AED will be free; however orders less than 400AED will be AED22 for shipping.

After you place your order you will receive an email confirming your order.

Please make sure you provide us with the correct mobile number& address to avoid any delays.

Next day delivery is applicable for all orders placed in UAE before 3PM.

We charge an additional AED20 for Cash On Delivery Orders.

Same Day Delivery is applicable for all orders placed within (Dubai) before 12pm with a charge of 35aed 

2 Hour Delivery is applicable for all orders placed within (Dubai) before 5pm with a charge of 55AED

INTERNATIONAL ORDERS - (Shipped through DHL)

The shipping charges are as follows;

GCC: AED 80

Rest Of The World: AED85-120

After you place your order you will receive an email confirmation from us with the tracking number.

Please make sure you provide us with the correct mobile number and address to avoid any delays.

International orders will take 2 to 5 working days from the date of purchase.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address.

It is the customer's responsibility to provide the correct shipping/delivery address for an order.

If the wrong delivery address is provided, FASHIONIST PORTAL cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Any Further Issues or inquiries?

If for any reason your shipping time does not align with above estimates, please contact us at hello@wearefaye.com  and we will look into this for you asap.

CARD PAYMENTS:
For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 7 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.
Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (COD):
We do not offer refunds for Cash Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

SALE ITEMS:
We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.

Return shipping within the UAE will be covered by us.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

OUR EXCHANGE POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

If you have received an item which you think maybe faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.

the dresses are made for a loose fit; if you prefer a more fitted look then size down otherwise stick to your true size 

Exchanges and Refund Policy

We want you to love what you ordered! But if something isn’t right, here’s how we can help:

Returns & Exchanges (UAE)

• You can return or exchange items within 3 days of receiving your order.
• For exchanges, we cover the shipping cost — it’s free!
• For returns, there’s a AED 22 return shipping fee, which will be deducted from your refund.
• The return package must be handed over to the shipping company within 5 days of your request. If not, the return will be canceled.

International Orders

• You can also return or exchange your order within 3 days of receiving it.
• However, you are responsible for arranging the return (either by dropping it off or scheduling a pickup with DHL).
• You must also cover the return shipping cost.
• Please make sure to ship the item within 5 days of your return request.

Please note: If you’re located in a designated or remote area, an additional charge may apply based on the shipping company’s rates.

You can always contact us for any return question at Hello@wearefaye.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For non-returnable items is underwear only as we do not have any of the items listed anymore.

Items in the clearance sale section cannot be returned or exchanged.

please note that the shipping fees won’t be refunded 

CARD PAYMENTS & TABBY PAY:

For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 5 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (Cash on Delivery) & Store Credit :

We do not offer refunds for Cash Payments (Cash on Delivery). For Cash on delivery orders, you will receive either Store Credit or Exchanges.

NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

we offer a return with a refund for international orders but the return is chargeable

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size. Items in the clearance sale section cannot be returned or exchanged.

Return shipping within the UAE will be covered by the costumer.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

Orders that have been exchanged or placed using store credit are considered final sale and are not eligible for a second exchange or return. We kindly ask customers to ensure their selection is final when using store credit or requesting an exchange.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to our Hello@wearefaye.com and the customer care team will get back to you with all the return shipping instructions.

FASHIONIST will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

By processing your order payment and completing an order with us,  you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

Orders placed on Saturdays after 3PM & Sundays will be shipped the following Monday.

UAE:

Standard delivery within the UAE for orders above 400AED will be free; however orders less than 400AED will be AED22 for shipping.

After you place your order you will receive an email confirming your order.

Please make sure you provide us with the correct mobile number& address to avoid any delays.

Next day delivery is applicable for all orders placed in UAE before 3PM.

We charge an additional AED20 for Cash On Delivery Orders.

Same Day Delivery is applicable for all orders placed within (Dubai) before 12pm with a charge of 35aed 

2 Hour Delivery is applicable for all orders placed within (Dubai) before 5pm with a charge of 55AED

INTERNATIONAL ORDERS - (Shipped through DHL)

The shipping charges are as follows;

GCC: AED 80

Rest Of The World: AED85-120

After you place your order you will receive an email confirmation from us with the tracking number.

Please make sure you provide us with the correct mobile number and address to avoid any delays.

International orders will take 2 to 5 working days from the date of purchase.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address.

It is the customer's responsibility to provide the correct shipping/delivery address for an order.

If the wrong delivery address is provided, FASHIONIST PORTAL cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Any Further Issues or inquiries?

If for any reason your shipping time does not align with above estimates, please contact us at hello@wearefaye.com  and we will look into this for you asap.

CARD PAYMENTS:
For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 7 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.
Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (COD):
We do not offer refunds for Cash Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

SALE ITEMS:
We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.

Return shipping within the UAE will be covered by us.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

OUR EXCHANGE POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

If you have received an item which you think maybe faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.

the dresses are made for a loose fit; if you prefer a more fitted look then size down otherwise stick to your true size 

Exchanges and Refund Policy

We want you to love what you ordered! But if something isn’t right, here’s how we can help:

Returns & Exchanges (UAE)

• You can return or exchange items within 3 days of receiving your order.
• For exchanges, we cover the shipping cost — it’s free!
• For returns, there’s a AED 22 return shipping fee, which will be deducted from your refund.
• The return package must be handed over to the shipping company within 5 days of your request. If not, the return will be canceled.

International Orders

• You can also return or exchange your order within 3 days of receiving it.
• However, you are responsible for arranging the return (either by dropping it off or scheduling a pickup with DHL).
• You must also cover the return shipping cost.
• Please make sure to ship the item within 5 days of your return request.

Please note: If you’re located in a designated or remote area, an additional charge may apply based on the shipping company’s rates.

You can always contact us for any return question at Hello@wearefaye.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

For non-returnable items is underwear only as we do not have any of the items listed anymore.

Items in the clearance sale section cannot be returned or exchanged.

please note that the shipping fees won’t be refunded 

CARD PAYMENTS & TABBY PAY:

For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 5 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.

Please note, Shipping Fees will not be refunded.

Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (Cash on Delivery) & Store Credit :

We do not offer refunds for Cash Payments (Cash on Delivery). For Cash on delivery orders, you will receive either Store Credit or Exchanges.

NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

we offer a return with a refund for international orders but the return is chargeable

SALE ITEMS:

We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size. Items in the clearance sale section cannot be returned or exchanged.

Return shipping within the UAE will be covered by the costumer.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

Orders that have been exchanged or placed using store credit are considered final sale and are not eligible for a second exchange or return. We kindly ask customers to ensure their selection is final when using store credit or requesting an exchange.

International return shipping charges, customs duties and any other charges to be paid by the customer. If you wish to return, kindly send us an email to our Hello@wearefaye.com and the customer care team will get back to you with all the return shipping instructions.

FASHIONIST will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

By processing your order payment and completing an order with us,  you are accepting the following terms and conditions regarding the shipping and delivery of your purchase.

Orders placed on Saturdays after 3PM & Sundays will be shipped the following Monday.

UAE:

Standard delivery within the UAE for orders above 400AED will be free; however orders less than 400AED will be AED22 for shipping.

After you place your order you will receive an email confirming your order.

Please make sure you provide us with the correct mobile number& address to avoid any delays.

Next day delivery is applicable for all orders placed in UAE before 3PM.

We charge an additional AED20 for Cash On Delivery Orders.

Same Day Delivery is applicable for all orders placed within (Dubai) before 12pm with a charge of 35aed 

2 Hour Delivery is applicable for all orders placed within (Dubai) before 5pm with a charge of 55AED

INTERNATIONAL ORDERS - (Shipped through DHL)

The shipping charges are as follows;

GCC: AED 80

Rest Of The World: AED85-120

After you place your order you will receive an email confirmation from us with the tracking number.

Please make sure you provide us with the correct mobile number and address to avoid any delays.

International orders will take 2 to 5 working days from the date of purchase.

Additional Information:

Above delivery times can change depending on the time of the year, Holiday periods, Weekends and Ramadan.

We are not responsible for lost packages if the customers have provided a wrong address.

It is the customer's responsibility to provide the correct shipping/delivery address for an order.

If the wrong delivery address is provided, FASHIONIST PORTAL cannot offer reimbursement for this package.

Customs policies vary from country to country. All applicable fees, taxes and duties are your responsibility.

Any Further Issues or inquiries?

If for any reason your shipping time does not align with above estimates, please contact us at hello@wearefaye.com  and we will look into this for you asap.

CARD PAYMENTS:
For Card Payments we offer Refunds or Store Credit if requested. Returns for items bought at full-price are accepted within 7 days from the date of purchase. Refunds will be issued in original form of payment (Card Payment only) and must be accompanied by receipt with the merchandise in the original condition.
Please note, Shipping Fees will not be refunded.
Merchandise must not be worn, altered, or washed and must have all tags and accessories attached. Returns that do not meet our requirements may not be accepted.

Cash Payments (COD):
We do not offer refunds for Cash Payments (COD). For Cash on delivery orders you will receive either Store Credit or Exchanges.
NOTE: Store Credit is valid for 1 year from the date of purchase.

OUR RETURN POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

SALE ITEMS:
We do not offer refunds for Any Sale Items. Sale Items can either receive store credit for the same value of the product(s) or Exchange with the same product of different size.

Return shipping within the UAE will be covered by us.

For International orders, item(s) must be returned within 3 days of date shown on the dispatch note.

OUR EXCHANGE POLICY:

For UAE orders, the item(s) must be returned to us within 3 days of first receiving the parcel, including faulty products.

Items must be unworn, unwashed & with all tags & original packaging.

If you have received an item which you think maybe faulty or damaged, please notify our customer care team within 48 hours. Once your item(s) have been received and checked by the quality control team you will receive a confirmation email.

For International orders, unfortunately, we do not offer free exchanges. So if you would like to exchange any item then this will be treated as a return and you must place a new order for the item you would like instead.

PROCESSING TIME:

We process all of our returns within 7 days of receiving the item(s).

You will receive an email approving your return/exchange within 48 hours from the time of your request.

the dresses are made for a loose fit; if you prefer a more fitted look then size down otherwise stick to your true size